100 real hide.me VPN reviews — filter by rating and platform

Every review below is real, pulled from Trustpilot, the App Store, the Chrome Web Store and Google Play. Cards marked "Privacy mention" specifically reference no-logs, privacy, trust, jurisdiction, encryption or kill-switch topics. Nothing here is written by us or by hide.me.

What reviewers actually say

Overall, user sentiment towards hide.me VPN is mixed, with many praising its strong security features, including a no-logs policy and effective encryption, which contribute to a sense of trust. However, several users report issues with connection stability and the reliability of the kill switch, which is a recurring concern. Complaints about customer support and billing issues are also notable, indicating a divide between those satisfied with the service and those facing operational challenges. While many appreciate the speed and performance of the VPN, these technical issues detract from the overall user experience.

The reviews show a mostly positive sentiment, with a vocal minority expressing 1-star complaints regarding billing and support.

What they love

  • Strong security and encryption features
  • Effective no-logs policy
  • High-speed connections

What they complain about

  • Frequent connection stability issues
  • Unreliable kill switch functionality
  • Customer support and billing problems

Synthesized by OpenAI (gpt-4o-mini) directly from the review rows on this page, with a prompt that weights privacy/trust/security themes where the data supports it — not from marketing copy. See the raw dataset in this site's public GitHub source.

Star rating
Platform
★★★ App Store

Great VPN, Bad iOS Integration

The only issue I have with this is that it really really struggles with the iOS VPN button. It automatically reconnects if you disconnect from the iOS VPN button. Then refuses to disconnect unless you are in the app, click the iOS vpn button, it disconnects then reconnects then you click the menu button in the app. Unsure if this is just an issue with iOS above 24.0 or what but I am at version 26.6 right now. If it could be fixed that would be great.

zion12782026-08-31
★★★ Trustpilot

é una buona vpn con qualche difetto importante

é una buona vpn, co alcune lacune che pero' sono importanti. Innanzitutto non è implementata bene l'app per gli android box e le smart tv. Seconda cosa ha un killswitch, per me importante, che non funziona bene, se l'app crasha non blocca la connessione, se la linea cade la blocca mentre la stai usando, ma se vuoi rientrare nell'applicazione che stavi usando la puoi usare senza che il killswitch tolga la linea. In pratica non fuziona in modo radicale. Le velocita' sono buone, ma le trovavo piu stabile un apio di anni fa. Per il resto lavora bene, ma queste cosine, per me importanti ,fanno si che io debba cambiare fornitore

massimo eccli2026-08-27
★★ Trustpilot

Worked for years until they shadow banned me

Worked for years until they shadow banned me. Unfortunately I just updated my subscription for another 3 years shortly before the shadow ban. I had to ask support what was going on and then they told me that they saw weird connection patterns from one of my devices. I asked for more details but they are ghosting me since (more than 2 weeks now).

In the past I would have recommend their service, currently I’m telling everybody to stay away from hide.me since they don’t seem to be interested in a problem solution as soon as there is one.

Cheers.

Update: After a month or so they unbanned me for whatever reason. Still leaves a taste. Do whatever you like with that information. Raised the rating to two stars because of that.

Martin2026-06-15
★★★ Trustpilot

Personal experience.

After my, latest experience with their customer. Support I had been trying everything, until there support representative. Patrick I asked him (are you telling, me I’m screwed? His reply unfortunately yes you are screwed. Direct quotes from. My side and our exact words.

craig King2026-05-31
★★★ App Store

Personal experience.

After my last experience with their customer. Support team I was, having a really hard time. With their service I tried everything, under the sun and then some. And when I asked one. Of their customer support representatives if I was screwed. And he said yes I was. His name was Patrick.

zappertheartic2026-05-31
★★★ App Store

Okayyy

There are times it takes a long time to connect, and when I connect, it’s super slow. For example, if I’m watching a news clip, the video would stop and not play , then I disconnect and reconnect to try to get to play. Sometimes it woks but more often, not.

First time Chinese learner2026-05-30
Google Play

Google Play

с телефона не могу зайти в оплаченный аккаунт. Пишет service currently not available. с другим Впн в акк заходит, но все равно не работает с ру ip, не подключается к их серверам. с ноутбука работают 3-4 страны если перебирать шифрование. Пока работать ещё получается, но если дело так и дальше пойдет, то просто помрем с голода...

[РККА] Lemyr66Ru2026-05-05
★★★★★ Chrome Extension

Chrome Extension

Everything works stable after the March 2026 update. Using it on a Core Ultra 7 system. The main advantage is the ability to disable WebRTC directly in the settings, which truly hides the real IP.

Checked via IP lookup tools: the IP is detected as residential, not a hosting provider. Because of this, YouTube doesn't block comments. Music streams perfectly without stuttering even on free servers (Netherlands). Thanks for a high-quality product without mandatory registration!

stalker stalker2026-04-19
★★★★★ App Store

Solid VPN for me for over a decade

I’ve been using Hide.me for about 10 years. It has always been super easy to use. I’ve never had an issue that wasn’t caused by some other software/firmware update. Even then, just a simple relaunch of Hide.me had it back up and running smoothly again. I initially got it to watch live hockey streams in my home town when the NHL/ESPN would black them out in my area code. I use it for all kinds of other things now. I always use it when I’m on a public wi-fi with my computer or phone.

c320772026-04-02
Chrome Extension

Chrome Extension

This is awful in both Windows and Linux. Horrible latency and bandwidth. Doesn't provide any meaningful control over server location. It's a shame they don't take this seriously since it's so useful to be able to browse through a VPN without disturbing systemwide connections. It's really quite impossible to use the VPN through the extension. I don't have strong enough words to express my disgust with this.

W___S2026-03-19
★★★★★ Google Play

Google Play

Did a little research, tried a few others claiming to be the best but I've been using Hide Me free version VPN, no intrusive ads! for long enough to know that it works for my needs. There have been a few minor issues but have been corrected immediately. Great app HideMe and some piece of mind 👌 I've now used Hide Me free VPN for at least 6 now my opinion hasn't changed. You may be paying for a subscription but you won't find a free VPN with military grade protection.

Rob-Roy MacNaughton2026-03-13
★★★ App Store

It was useful...for a month.

I really loved this app because it could really let me choose my own country instead of having to pay. But the thing that caught me off was I didn’t know there was a month trial, and basically it revoked every right I have. So it just became useless because I’m specifically looking for free VPNs, not free TRIALS.

DinoHDDE2026-01-17
Google Play

Google Play

После 3-х дневного пробного периода, списали деньги с карты без уведомления.Из множества серверов в списке стран, по факту работают всего две три страны. Продукт не соответствует по цене качеству. Деньги вернуть отказались! Больше похоже на мошенничество....

Eduard Nazaryan2026-01-13
★★★ Google Play

Google Play

has bugs . I do not have automatic connection for phone boot up option yet it automatically connects me and to Sweden and so it is interrupting apps tht I have tht CANNOT be non USA location. so even tho I love it its buggy . then I cant even check.if it is connected without bypassing Microsoft edge to go to ipchecker site ..so its weird never know if its truly connected. id like to add screenshot but play store doesnt have that option

Melanie C2025-12-10
★★★★★ Google Play

Google Play

I'm extremely impressed with the free version of this app. So much so that I'm probably going to go ahead and subscribe to the premium subscription. I was able to start using it immediately and a lot of the reviews I've read said that there's a limit on the speed but I don't have any issues as I've been streaming with it no problem. I'm also extremely impressed with the fact that I didn't have to sign up for anything or give any personally identifying information just to start using it.

Steven Price2025-12-01
★★★ App Store

GAVE A 3 STAR RATING SINCE IT DOES GO TO CORRECT SERVER NAME

I gave it a lower rating only because it normally fail to go to the correct server as is pointed out. In other words, , when i choose, for example, United States it invariably goes to the Switzerland server. Speed is rather on the slow side, but for being a Free VPN , all in all, it is quite a bargain and great workout. By the way I am using the VPN in China, where it works well. Keep up the great work.

Chico Chai2025-11-12
★★★★ Google Play

Google Play

If you set "block all non-vpn traffic" as YES, then when a connection drops, you cannot reconnect unless you toggle the setting or you restart. Otherwise: this performs well, and their servers and protocols have gotten better and more stable recently. One complaint, but it doesn't happen often, is that if it cannot renegotiate or establish a connection after a few attempts, it will just halt any further attempts.

丏丁2025-07-17
★★★★★ Google Play

Google Play

Hideme runs on my home PC and my android phone seamlessly. It also loads / connects extremely fast . Has many customizable features. Is extremely inexpensive with several subscription options, yearly , 2 year ect ....5/13/25 . Hideme is one of a few that has no mention of a 'proxy' on the paid version. VPN and a VPN proxy are not the same. VPN is a much better/safer option. It looks like the free Hideme version uses a proxy browser ? Confusing - yes .

Richard Kraus2025-05-13
App Store

Unusable subscription.

So, I liked the service and wanted to go premium. including moving the subscription to be on my mobile device as well. Unfortunately, when I purchased the subscription, it didn't register. I thought that they must have a restore purchase button somewhere! And they do. But only if you're not signed in. So I wouldn't be able to use my subscription on any other device. Actually Laughable. Unless they add it in response, I genuinely wouldn't risk buying any subscription on the mobile app. and it even made me just leave as a customer entirely. :/

This nickname is taken :((2025-05-12
App Store

No middle ground...

With a VPN (Virtual PRIVATE Network) IMO there is no middle ground. The product either performs as described and expected before the purchase or it doesn’t. In this case it is the latter. I use a plethora of VPN’s (Nord, Express, Surf Shark, Proton, Cyber Ghost. Hide.Me) as each perform a separate function better than the others. I do not use a “free” VPN as nothing is free or PRIVATE regarding these, I do not use a service which is allied with the Five/Thirteen Eyes, nor do I use a VPN for anything streaming. Private networks are just that...private. What each individual works on online is their own business, not the government’s, service provider or even the VPN’s business (Use a TOR along with your VPN). My point to this rant with regard to Hide.Me is their “Smart Guard” add-on. For seven months of my first subscription term all worked as expected. However the final three months the Smart Guard continuously failed at which time I would not be notified until I changed locations or VPN providers that this add-on failed. This service supposedly includes Tracking Blockers, Advanced Filters, Advertisement Blockers, Malicious File Filters amongst others including the blacklisting/whitelisting DNS names. After I would disconnect the notification would arise that this entire setting had failed which simply means everything I listed failed as well therefore your privacy goes out the door. I had inquired prior to my renewal about this issue with MAC, IOS and Android. The ‘fix’ was released and all was well. Nope. Here we are with 342 days remaining on my current subscription and the app crashes in its entirety when Smart Guard is chosen. As mentioned in the beginning the product either works or not. There is no middle ground with a Virtual PRIVATE Network when the PRIVACY aspect is null, questionable or simply fails.

TuckRiles2025-04-23
★★★ Trustpilot

Gutes VPN aber veraltete und unübersichtliche Apps

Hatte HideMe VPN getestet, hat auch alles gut funktioniert, jedoch machen die Apps den Anschein als wurde die letzten 10 Jahre nichts daran gemacht. Sehr unübersichtlich, schlecht übersetzt, nicht intuitiv zu bedienen, schade - solltet ihr Mal eine App bekommen welche sowohl optisch als auch von der Bedienbarkeit Up to Date ist, werde ich sicher gerne Kunde!

Christian K.2025-04-06
★★★★★ Google Play

Google Play

Best VPN, at the best price on the market. I got mine free. No complaints. If I had complaints, the price would still be the best. Here is the other best part: hide.me work better than any other VPN. Pick a different VPN if you want. ok with me if you want none thst costs more and creates headaches out the yedder yeng.

Squeakers Three2025-02-18
★★★ Trustpilot

On Linux No Multihop,GUI and IPv6

On Linux, no Multihop and no Graphical Interface ( GUI ) . No ipv6 ( MacOs and Linux ). IPV6 it ́s complicatetd to Disable. Complicated to start with terminal commands. Terminal commands hard to find in Tutourial and the whole Internet.

T.G Germ Tgerm2025-01-31
★★★ Trustpilot

Works well as a vpn but slow

Works well as a vpn. However, speeds are incredibly slow. More so than other von providers that I’ve used. I’m considering going back to using others that perform better despite having 18 months remaining on my subscription

Nas2025-01-30
★★★ Trustpilot

Good VPN for macOS

Good VPN for macOS. Wireguard stops working every now and then. VPN cannot always be disabled/enabled. After quitting and restarting hideme it usually works. OpenVPN is WAY quicker to connect (and get an IP). UDP seems to slow things down a lot. Just started using TCP and that seems a lot better. Have just switched to OpenVPN from Wireguard so no long term experience yet.

Lennart2025-01-30
Google Play

Google Play

Well initially when I downloaded the app I really was impressed it had all the bills and whistles that I usually would look for in VPN everything was great until I had to do a hard reset on my phone and reinstall all of my apps. Well when I did I try to restore my purchases and it still wouldn't give me my premium back because I paid for the premium and then on top of that it also will not let me do a monthly purchase it'll only give me the option for a yearly I don't like that at all.

David “Daddy” Garrett2025-01-01
Google Play

Google Play

I guess the joke is on me. Read the reviews (on the internet), thought I'd give it a go, downloaded it on google play (from the internet), started it up, clicked the free option.... it tells me there is no internet connection. Writing this review as it tells me so. (On the internet.) (I don't have a SIM in at the minute, just using WiFi (which is connected!). Worrying. Could it be checking for a phone connection?)

EX37 9HY2024-12-30
App Store

Blocking access to their competitors websites

I started looking for another VPN service when the connections kept dropping everywhere but ultimately why I left is they lost my trust when I noticed they are blocking access to their competitors website. Now, they will probably gaslight and say it's so there are no conflicts resulting from two different services but what i can tell you is the other services aren't blocking hide.me's website. That's really all you need to know. It's one of the lowest priced for a reason.

Appppa102024-12-18
★★★★★ Google Play

Google Play

Отличное приложение. Даже бесплатная версия работает намного лучше распиареных кроликов, supervpn-ов и проч хлама. Hide me - работает отлично. честно говоря даже не ожидал. быстро подсоединяется и практически не тормозит интернет. Рекламу видел один раз и только в начале. В общем пока без нареканий! Так держать!

Ruslan M2024-12-07
★★★★★ Chrome Extension

Chrome Extension

Все вы, кто пишет про "мусор" и "бездарей", ноет про отлетевшее соединение....выпрямите руки, сходите к экзорцисту или почистите свою карму. Всё работает ровно, даже лучше, чем установленная на компе, полноценная версия этого впн, хотя там выбор серверов шире на бесплатном пакете. В расширении всего 2 варианта.
Зато с помощью расширения можно без напряга смотреть контент на YouTube в качестве 1080р.
А вот десктопная версия не позволяет даже 480р без предварительной подгрузки. У меня Ростик со скоростью 500+ Мбит/с

Вася Педалькин2024-10-30
Google Play

Google Play

Do not subscribe to their services. I've been one of their dedicated customers for two years, and they blatantly stole from me. Yesterday my subscription ended and I had to renew it to continue using their services, and today I made my payment to them, to which they claimed to have no record of it, despite providing my personal logs as well as evidence of the charge to my bank account, to which I was told to effectively "@#$& off" by their customer service and to go somewhere else.

System2024-10-25
Google Play

Google Play

Keeps disconnecting, i would get reconnected when the phone is unlocked only and even then it takes a while to connect. Free plan can no longer extend (I extended it a couple of times and now tells me to try again later as they cannot keep offering it to me, probably to make room for others which is fair. ) nonetheless, the vpn slows down the Internet connection MASSIVELY. Hide.meVPN has no longer made space for me therefore it is time to say goodbye.

Ram2024-10-17
★★★ Chrome Extension

Chrome Extension

Ставишь на двух устройствах, на одном из них после ребута компа из-за конфликта расширения с другими подобными расширениями вообще полностью отлетает соединение с интернетом. И именно из-за этой расширюхи. Удаляешь её из браузера - всё снова работает.

Короче, я по кд то удаляю эту расширку, то устанавливаю её заново. Только так и дружим, даже страница эта в закладках...

Den2024-10-17
★★★ Google Play

Google Play

I love this VPN, transparent offers a very reliable free trial. Recommended VPN service. One area that perhaps need improvement is the desktop app, still a bit slow, not fluid and takes up a chunk of time for it to connect successfully.

miiz isaacs2024-10-16
Trustpilot

Finger WEG !!!!!!!!!!!!!!

Hab das Paket Hide.me für zwei Jahre für Schlappe 86.- Euro bestellt. Wollte mein Passwort ändern - hat mehrmals mit funktioniert. Also den Support angeschrieben und um Hilfe gebeten und folgende Antwort erhalten.
.........Cleverbridge unterstützt eVenture bei der Abwicklung ihrer Zahlungen und Rechnungsstellung und anscheinend haben wir keinen Zugriff auf ihr Anmeldeportal. Daher empfehle ich Ihnen dringend, sich direkt an eVenture zu wenden, um eine bessere Unterstützung zu erhalten. Die Spezialisten des technischen Supports von eVenture, mit denen wir zusammenarbeiten, werden Ihnen definitiv weiterhelfen können. Da sie die Software herstellen, können sie dedizierten Support für alle ihre Produkte bieten und würden Ihnen gerne dabei helfen, Ihr Konto mit Ihrer Software zu verbinden.......................
Das richt hier nach Betrug...man wird weiter verwiesen und der Support hat keine Ahnung.
!!!!!!!!!!!!!!!!!!!!!!! FINGER WEG !!!!!!!!!!!!!!!!!!!!!!!!!

Kunde2024-10-05
★★★ Google Play

Google Play

It had been working normally for about 8 months before the beginning of September when the problems apperared. Connection over Open VPN protocol seems to be blocked on the home router and in the app there is only SSTP protocol is remaining functional - nobody knows for how long though. I have to look for a new solution for our family

Daniil Korsun2024-09-24
Chrome Extension

Chrome Extension

По началу работал сносно, периодически терял связь с серверами на 1-10 минут
Спустя 2 недели пользования, начал специально постоянно перебрасывать на сервер "Автоматик" который естественно не работает ни хрена
Спустя еше 2 недели искусственно ограничил скорость

МММ классная политика, я бы оплатил платную версию если бы был уверен в без укоризненной работе, но это г*вно даже в первые 2 недели не может норм работать

3DDream School2024-09-04
★★★ Google Play

Google Play

I really like this app and been using this for some years. But I don't know why, the status-bar icon of this app doesn't work anymore which is pretty annoying D: I have tried to uninstall reinstall but it still stays the same, not working. Please check for that ~

Lemuria “Deepveil” Tideborn2024-08-28
Chrome Extension

Chrome Extension

These days all server for free use removed except Netherlands n USA but sadly that two also works suspiciously in last few days everytime I try to connect n search anything my search engine before giving me any result ask me to confirm that I AN NOT A ROBOT......what u guys doing man using bots or something ......see I m not talking about Google search I know it do not like VPN I m talking about Brave search normally ot never ask for such I M NOT A ROBOT CONFIRMATION to give be search result.......see either provide us a safe HTTPS proxy or quit do not play with our trust do not put malware or do not secretly do suspicious works background please

OTT Streaming2024-08-21
Chrome Extension

Chrome Extension

Очень странная и откровенно тупая схема работы. Если включать пункт "Всегда включать прокси", то он не подключатся автоматически в случае ошибки или обрыва соединения, а выключается и тупит. Что, так сложно написать функцию проверки подключения и функцию обновления подключения внутри цикла?
Update: ребята-разрабы, вы психопаты? Вы зачем добавили функцию автовключения WebRTC? Я её постоянно вынужден выключать. Очень разрдажает. Выпрямите уже руки.
Update2: Не, ну вы издеваетесь, а? Уберите к чёртовой материй функцию автовключения WebRTC. Жаль, нельзя влепить отрицательное количество звёзд.

Пётр Ершов2024-08-12
★★★ Chrome Extension

Chrome Extension

Иногда он ломается, и все сервера к которым можно подключиться просто исчезают. Для того чтобы это починить надо его переустановить, а потом он снова ломается и по новой. (Изменено) Теперь даже это с перебоями работает

Tipa Voron2024-08-01
★★★ Chrome Extension

Chrome Extension

иногда работает, иногда нет. Единственный выход а то хорошего впн найти не могу. Грустно.
Sometimes it works, sometimes not. Cant find better vpn to see youtube. (yt is blocked in russia).
ps. нашел решение! Просто выключить и включить, и все работает. (надо перезагрузить страницу)
Found a fix! Put it off and on, and everything works (you need to refresh the page tho)

Benjamin2024-08-01
Trustpilot

Mitten in der Vertragslaufzeit

Mitten in der Vertragslaufzeit, wird durch Update aus dem Google Store für Android plötzlich eine Useranmeldung mit Username/Mail-Adresse und Passwort generiert. Zugangsdaten wurde aber bei Kauf der Mitgliedschaft für ein Jahr nie zugeschickt. Das Rücksetzen des Passwortes (was ich ja nie vorher erhalten habe) wird vom System bestätigt, aber die Mail kommt bei Google-Mail gar nicht erst an! Dann habe ich den Support kontaktiert. Dieser online via Chat - und dann erzählen die mir im Chat, das alles so annoynm ist, daß die nicht helfen können!

Die haben da aber scheinbar ganz viele Probleme drin.

Das ich plötzlich mitten in der bezahlten Phase das Produkt nicht mehr nutzen kann, ärgert mich am meisten, aber auch vorher spinnt die Applikation und loggt immer am Anfang in die falsche und nicht in die voreingestellte Region ein. Das Trennen und Neuauswählen bringt die App oft zum Absturz, so daß man das Gerät neu starten muß, damit die App wieder funktioniert.

Also ich kann das Produkt nicht mehr empfehlen!

Detlef2024-07-25
★★★ Google Play

Google Play

I don't know what this is good for. It disconnects whatever web page I'm on every few minutes, making me lose all my web sessions. It can't connect to the Play Store either. That's like all I want from a VPN service and it can do neither.

Felix Ng2024-06-19
★★★ Google Play

Google Play

Started out ok but after renewing the free monthly plan three times, it then puts you into an infinite loading screen when trying to renew it a fourth time. Thats stupid. Just tell me that you wont allow more than 3 free plan sub's!

nicolas maier2024-06-08
★★★ Chrome Extension

Chrome Extension

Это VPN-расширение снимает блокировку только с сайтов, которые не заблокированы в странах, имеющихся в списке для выбора страны прокси. Сайты же, заблокированные и в данных государствах, остаются по-любому заблокированными. Кроме того, разблокировка действует лишь частично. А сегодня, из и без того уже короткого списка, внезапно исчез прокси из Германии и на выбор остались только 2 прокси: Швейцария и США. Очень маленький выбор!

D.A. N.2024-06-03
Trustpilot

Rate dringend davon ab!

Ich habe einen Premium Account, der leider noch 1 Jahr läuft und bereue zutiefst, meine Zeit mit Hide.me VPN verschwendet zu haben.
Deshalb möchte ich hier jeden ausdrücklich warnen, Geld in diesen inkompetenten, verlogenen und unfähigen Verein zu versenken.
Zuallererst, nach 3 Jahren der Inaktivität wegen Aufgabe, in denen die dem Dienstleister bekannten Probleme von früher immernoch nicht im Ansatz behoben worden sind und der Support auch schon nicht mehr antwortet, weil Sie mit der Komplexität eines Standart Problems bereits überfordert sind, war mein Account einfach gelöscht worden und erstmal musste mühsam wiederhergestellt werden.
Des Weiteren ist es zwar möglich sowohl über die App, als auch per direkt-Einrichtung im Router VPN Verbindungen aufzubauen, aber diese sind weder stabil, geschweige denn schnell oder gar zuverlässig und somit nur sehr bedingt funktional (Paketloss ohne Ende).
Die Identifikation der Herkunft wird auch nur IPseitig auf das angegeben Zielland angepasst, also Amateurhaft oberflächlich, denn auf Netzwerkebene wird überhaupt nichts verschleiert, was bei jedem kompenten Provider sofort die Alamrglocken leuten lässt und sofort identifizieren lässt, dass es sich lediglich um eine fake IP Adresse handelt, statt um einen echten VPN Tunnel zwischen 2 Endpunkten. Daher funktionieren auch weder Steam, Netfix, Amazon, PSN, etc.
Auf mehrfache Anfragen inklusiver Übergabe detailierter Logfiles und ausführlicher Protokolle an den Support, erstmalig bereits vor 4 Jahren (2020), konnten, oder besser wollten diese nicht beantwortet werden, da der Anbieter genau weiß, welcher Schwindel und welche falschen, teils sogar eindeutige Versprechen in der Werbung des Dienstleisters, hier dem Kunden aufgetischt werden.
Bitte fallen Sie daher nicht auf die vermeintlich gekauften 5* Sterne Bewertungen herein, hide.me VPN taugt null, nente, nada.

Benutzer2024-05-22
Google Play

Google Play

Ok people this VPN used to have stable connection, for over a month now there end just freezes, everything internet stops, I contacted them, telling me it was my phone, I use two phones and one computer, so clearly the issue is there end... they was very rude on the phone, I do not recommend then anymore...

Paul Smith2024-05-20
★★★★ Google Play

Google Play

Это профессиональный впн, работает всегда и с ним всё работает. В платной подписке, в бесплатной есть сознательные ограничения:-) Не критичные минусы, исправлю оценку если подскажете. Впн был недоступен в гуглплей, скачал с сайта. Смартфон самсунг. Второй сервер в каскаде любой но первый стабильно работает только один. Стоит постоянный впн и блокировка трафика вне впн. Когда смартфон долгое время с выключенным экраном впн начинает зависать, приходится закрывать и включать по новой. :-(

Егор Абрамов2024-04-27
★★★ Google Play

Google Play

It's very cool and very rare to se an actually working 100% free to use VPN, but when I brought premium, I was left unsatisfied: because Multihop doesn't work and if it works it disconnects after a few minutes, if I have the app in the background open for more than a few hours the VPN says it's connected but it actually isn't, and the connection speed in general isn't increasd. If you want a simple free VPN for your phone, it's the best, but if you want a more advanced VPN, this is not the one.

Gisella Giuffrida2024-03-18
Google Play

Google Play

оформил подписку через Play market, но приложение попрежнему предлагает обновиться до Премиум и в настройках светится Free. Перезагрузка не помогла. Попробовал зайти в приложение на ПК с логином учётной записи Google (с которой сделал оплату), написало, что такой учётной записи нет! КУДА ДЕЛИСЬ ДЕНЬГИ? В Play market светится оплаченная подписка!

Andrii2024-02-28
Chrome Extension

Chrome Extension

It says to upgrade now to access all servers. I already have a paid plan, but there are no options to log in on the extension. Even tried connecting/ disconnecting my main hide.mv VPN, and making sure I was logged into the site when launching the extension. No luck.

Richard Webb2024-02-24
★★★★★ Chrome Extension

Chrome Extension

Скачивал учебную версию ANSYS, долго не мог найти подходящий vpn.
Одни то просто не работали, другие имели не стабильное соединение из-за чего скачивать приходилось заново, у других скорость была крайне низкая ~150Кб/с.
Перепробовал около 15 расширений, это оказалось наиболее адекватным, 13Гб файл скачал примерно за час.

Redom2024-02-04
★★★★★ Trustpilot

Toller VPN Anbieter!

Hallo an alle!

Ich habe mich mit dem hide.me Kundensupport in Verbindung gesetzt, da ich anfangs mit meinem Linux CLI Client einen DNS Leak festgestellt habe und mir der Support Mitarbeiter "Matas" mir dann mehrere Tage geholfen hat, dieses Problem zu lösen. Es hat deswegen mehrere Tage gedauert, weil die Zeitverschiebung hier eine große Rolle gespielt hat.

Was ich besonders toll fand am Support war, dass man mir auf englisch und deutsch geantwortet hatte. Auch wenn dies nur eine Übersetzung war, hat man sich die Mühe gemacht, das man die eigenen Texte übersetzt hat. Vielen lieben Dank, Matas. 🙂👍

Zum hide.me VPN kann ich noch nicht so viel sagen, außer das man einen sehr leistungsstarken VPN bekommt und die Geschwindigkeit kaum eingeschränkt ist bei Aktivierung. Das es ein paar wenige Mbit/s langsamer wird, ist vermutlich normal und bei unserer VDSL 50 Mbit (wir bekommen 48 Mbit durch) sind es mit VPN von hide.me dann zwischen 40 Mbit und 45 Mbit. Das ist völlig in Ordnung für uns.

Die Hilfen wie man eine Installation und danach Einrichtung vornimmt, ist bei hide.me sehr gut beschrieben, sodass auch der letzte Leihe damit zurecht kommen sollte. 🙂

Ich bedanke mich nochmals bei Matas und hide.me für den tollen und freundlichen Service.

Viele Grüße
Toby

Fhtz2024-01-08
★★★ App Store

Good But Buggy

I use HideMe on my iphone and computer. Normally its 100% fine, works well and no problems plus I love the unlimited data feature. The problem is when it gets glitchy for no reason and can’t be fixed. On my iPhone at the moment, I can connect to HideMe but nothing works. I know its just HideMe because all the other vpns I own work just fine on my phone

And on my laptop, currently it won’t connect at all. I’ve changed vpn protocols, redownloaded the app, restarted it and everything but the app on pc still won’t connect. It just randomly started happening today on my pc, but the problem with my iPhone has been almost a week now. On top of that, I had this problem before on my computer with the HideMe app. The only way it got fixed was because I had to reset my computer for a dofferent reason, and then the vpn worked again. But now it has the same problem. And once again, it’s literally JUST hideme vpn.

All my other vpns work completely fine on my iPhone ans computer

LilScolio2024-01-04
Google Play

Google Play

Очень плохо то, что работает только на одном устройстве, когда вхожу на планшете в приложение под своим аккаунтом на телефоне выкидывает из авторизации. В общем пользоваться можно только одним устройством. 99% других VPN сервисов за те же деньги позволяют подключить на аккаунт до 3-5 устройств, тут 1 устройство. Жадные )

Alexey Chekhov2023-07-03
Trustpilot

ok every month the same thing happens

ok every month the same thing happens, they say my payment is invalid but either google pay or paypal show the payments went thru but they always fail to deliver a product, i keep having to get new debit cards every month and load them with cash just so they will take them and this is odd i have so many throw away debit cards its not even funny i am unsure how when i send proof of emails, links and reference numbers how this can keep happening
maybe like i said last month i should go with another company, the response suddenly i got my service for a month but again its the same stuff. no service, limited everything i just cant believe it. its time that hide.me forget payments and just give everyone service for free and they could avoid this kind of thing with people

juan garcia2023-04-28
★★★★★ App Store

Fast, Outstanding Customer Service

Paid plans are very competitively priced when paying annually and taking advantage of special offers. Very fast; I forget that I’m using a VPN because I don’t notice any slowdown. Large selection of servers all over the world. Whenever I’ve needed support, usually because of something on my end (e.g., old client on a tablet that doesn’t update anymore), it’s always been quick and to the point. I’ve never been asked irrelevant questions like with support for many other companies where the support reps just follow a script; the support people at hide.me VPN really know their stuff!

Victor-S2023-04-10
Trustpilot

Verbindungsprobleme bringen den Anbieter auf keinen grünen Zweig

Einige Webseiten sind mit dem VPN leider nicht erreichbar. Da hilft es auch nicht, dass Hide.me ein kostenloses, wenn auch auf zufällige Serverwahl und 10GB/Monat beschränktes einmonatiges Gratiskonto anbietet. Hinzu kommen gelegentliche Verbindungsschwierigkeiten einschließlich Verbindungsabbrüche, die einen Kill Switch erfordern würden, den es zwar gibt, der aber folglich auch unbemerkt das Internet blockieren würde.
Immerhin: die Löschung des Kontos kann der Kunde selbst veranlassen und wird sogleich exekutiert.
Weniger vorbildlich: Hide.me zweifelt die Integrität meiner Bewertung an und ist der Auffassung, dass sie gegen die Richtlinien von Trustpilot verstößt (siehe Trustpilot-Artikel 115012099647). Unglücklich von Trustpilot: ohne Reaktion auf die Aufforderung des Unternehmens, mehr Informationen zur Verfügung zu stellen, damit zu drohen, die Bewertung offline zu nehmen. Das ist zum Glück nicht passiert, auch nachdem Hide.me die Bewertung nach seiner Antwort als Diffamierung gemeldet hat.
Dafür gibt es endgültig die Note: ungenügend.

Milan2023-02-21
App Store

NOT FOR CHINA, Angry and frustrated after 5 years

I am so angry. I have been with hide.me vpn for around 5 years. Recently I cannot even get a connection for more than 10 mins. I use this vpn for work and study. Recently I lost credits on an exam because I couldn’t connect. I live in China and am sick and tired of all the complicated troubleshooting I have to do just to get a connection. There was a time when there were good technicians that helped solve problems this last year has been the worst and poor customer service. I can’t even send a contact support message.

Quazi Mazi2023-02-01
Chrome Extension

Chrome Extension

Update: 17 August 2023

I used to like this extension when it offered a free Canada location with reasonable speeds, but now with Canada no longer available, I find the remaining two free locations, - Germany and Netherlands - extremely slow. I have therefore decided to downgrade my previous ratings of 4-stars to just 1-star.

Manolo2022-11-23
★★★ App Store

Use this for two years, and is now utter rubbish

The VPN service on iOS 15 is It has gone from excellent to unreliable over the last two years. However, on my non iOS devices the service is excellent.

Their VPN service drops at the slightest network hiccup and exposes your IP. The VPN exposes app IPs when changing between wifi networks or mobile data. The Kill-Switch does not work because traffic bypasses the VPN during network changes! Setting connect to particular country IP on start-up won't guarantee it won't decide to use "Best available location" which is always te country you are in, which defeats the whole point of avoiding Geolocation restrictions. It works very well on my non-Apple devices

keudhaleiwufherlisugh2022-11-11
Trustpilot

I am so disappointed

I am so disappointed. This company seems to have a great reputation from what I could find online. They have rejected my credit card twice. There is nothing wrong with my big, famous bank brand VISA that right now has a balance of zero dollars and zero cents. The first time I called the card company. They said that they did not decline the transaction, there is no reason why they would have declined it, and that NOBODY HAD TRIED TO DO A TRANSACTION. I thought maybe I entered the number incorrectly.

I next tried paypal. But paypal wanted me to enter the password for my bank in the middle of the transaction. My bank has been connected to paypal for years, I don't have to enter the password while making a purchase. That never happened before. I was already suspicious so I cancelled the transaction.

I went back and tried the same credit card again. I thought if this is a scam, they already have the information for this card, I won't be giving them even more information about how to access my money in a different way (a little late, I know, but I used "get a text" instead of entering a password on paypal). I was very careful and triple checked that I had entered the correct numbers. It was supposedly declined again.

I don't know what's happening but this is not right. I never have problems using my card, there is no reason for this to be a problem. Whatever is happening, they are incompetent or lying. Either way, I don't trust them anymore.

I was careful about choosing what looked like the best vpn company for me. Again, this company seems to have a great reputation online.

This incident has me concerned about someone trying to fraudulently use this credit card. I have learned that I can keep the card locked through the phone app or website. Lock/unlock are instant so I can keep it locked and only unlock it when I want to use it, then immediately lock it again. I have actually locked all my cards this morning, and will keep them locked. It's great protection from fraud.

I also have my credit frozen with the three credit reporting agencies: equifax, transunion, and experian. Nobody can get credit in your name when your credit is frozen. You can temporarily lift the freeze when you want to apply for credit. It's free and mandated by US law. A fraud alert does not stop people from getting credit in your name. Those for a fee companies that watch your credit can't stop someone from getting credit in your name. A freeze on all three agencies will stop anyone from getting credit in your name.

I saw someone said they used Paddle to process payments. For me they used a company called Cleverbridge. Don't know if it's significant, but thought I'd mention it.

Turns out that Cleverbridge is based in Germany with an office in Chicago. Why do they need 24 hours to "manually" process the charge? Why would they not even attempt the charge, according to the card company? This payment should have slid through an American company very quickly. This actually just makes me more suspicious.

The email saying my card was rejected has a big obvious option to try another payment method. (Big green rectangle in the middle of the page.) What if I tried something else and it was also "not authorized", and I was presented with "try another payment method" again? Why was I asked to enter my bank's password in the middle of a paypal transaction? What if they are simply gathering ways to access your money?

Has this happened to anyone else??

Not only am I disappointed, but I trust everyone a little bit less because of Hide.me's good reputation. How can I trust anyone?

Update 10/10/2022: Forced to prove myself or have this review removed. So I sent proof. So you will all know what happened.

Update 10/18/2022: I provided my info and have heard nothing back. No thank you for sharing your private info with us at our request/threat. No so sorry we had no idea our payment service was corrupt. Nothing. At least this review is still here, so far.

10/26/2022: They are asking for screenshots of my browser history proving when I was on their site. I don't have that. I have sent the 2 emails from them saying my payment was not authorized, both dated. I have sent another email from them asking about paypal which proves I initiated the paypal payment. I sent a screenshot of my credit card account showing I was not rejected for lack of funds. I am not going to send what they're asking for so this review may be deleted. Be warned. My entire purpose here was to warn you that their payment operation is not right.

In fact, be warned that trustpilot may delete my review because I don't provide what they're demanding but I don't have, after I have cooperated as much as possible. They're acting like I'm the one who did something wrong. I don't appreciate it.

Wow. Hideme vpn responds with NO APOLOGY for me. Don't care about the customer.

cm2022-10-07
App Store

Will not remain uninstalled - sketchy

I tried this app as the free version. It worked ok, but I’m not crazy about it, so I uninstalled it.
The app keeps reappearing every day on both of my devices now. I uninstalled it from both. Next morning, it’s back.
I turned off automatic downloads and automatic updates, but this stupid app keeps returning.
I’ve tried everything short of completely erasing my phone.
I guess that’s my next step.

IPhone Se (2016) ios 15.6.1

Prestachuck2022-08-26
★★★★★ Trustpilot

Ich bin bei Hide.me seit 2013

Ich bin bei Hide.me seit 2013 durch gehend. Der Service ist hervorragend und man bekommt innerhalb kürzester Zeit eine Antwort zu seinen Fragen. Die Antworten sind für jeden Laien sehr verständlich und wenn man mal etwas nicht verstanden hat, dann wird es bei einer erneuten Anfrage an den Support, noch mal ausführlich erklärt. Ich habe es in den Ganzen Jahren noch nie erlebt, das der Support unfreundlich war oder etwas nicht beantworten konnte.
Die App für WIN 7 funktioniert seit Jahren absolut einwandfrei und läuft stabil und kann ohne Probleme 24h durch laufen! Durch die große Server Auswahl, mit dem Anzeigen des Pings, gibt es fast schon unendliche Möglichkeiten seinen eigenen Standort zu wählen. Bei der richtigen Einstellung von Browser und App gibt es definitiv kein Leak!
Hide.me hat zu dem eine große englische und deutsche Community. Dort können zusätzlich Fragen gestellt werden , die dann auch von anderen Nutzern beantwortet werden.
Alles in allem kann ich nur jedem empfehlen Hide.me zu nutzen. Es lohnt sich wirklich und das Preis/Leistungsverhältniss stimmt.
Ich bin super begeistert von Hide. me

Max2022-03-12
★★★★★ Chrome Extension

Chrome Extension

Отличная вещица. Я сегодня много перепробовал из представленных в магазине бесплатных вариантов и из тех, что устанавливал, лично для меня этот оказался лучшим.
1. Высокая скорость. Вообще не заметил разницы по скорости что с прокси что без него, прямо летает.
2. Высокая анонимность. Проверял через хоер, результат радует.
3. Выбор серверов. Обычно во всех бесплатных вариантах доступен как правило только один, а тут сразу три, и все три с одинаково высокой скоростью.
Так что лично для меня это 5 из 5. Спасибо за работу, надеюсь дальше будет также.

gusi guskov2022-02-26
Chrome Extension

Chrome Extension

20220223theoretical speed very fast but its slow to load everything actual experience is terrible
20220628 aint 24h avaliable sometimes cant connect
20220701 unstable
20220720 unable to connect
20220721 unable to connect
20220727 very very unstable cant actual use
20220809 unable to connect

Jimmy Willson2022-02-22
★★★★★ Chrome Extension

Chrome Extension

Needed to access some shopping sites, news sites, and auction sites in the US from Sweden. The free one only has Canada, Germany, Netherlands -- but all of the US sites worked from Canada proxy. You can upgrade for "US" if needed. Realize this is not a VPN but a web proxy -- don't expect your video games or apps to be reporting elsewhere.

Limping Ninja2022-01-01
★★★★★ Chrome Extension

Chrome Extension

Works very well for me. Easy to set and passed checking of IP address on several sites. Didn't seem to slow down data. One small kink: setting 'Netherlands' actually showed ''Portugal' on one IP checker. On another it read as 'Netherlands' again. Since neither are my real IP address I am still more than happy. Thank you HIDE.ME

T Pharoah2021-07-10
★★★★★ Trustpilot

Exzellenter Support

Ich bin seit einer Woche Zahlkunde bei hide.me. Ich möchte dieses VPN hauptsächlich zum streamen deutscher öffentlicher TV-Sender nutzen (Wohnsitz im Ausland). Dafür habe ich einen RaspberryPi 3+ mit Kodi. Ich installierte das VPN gemäß Tutorial auf der Webseite, doch es funktionierte nicht. Also kontaktierte ich den Support. Im Chat wurde ich gebeten, eine E-Mail zu schreiben, was ich auch getan habe. Die erste Antwort kam vernünftig schnell (auf Englisch), war detailliert und zeigte verschiedene Lösungsansätze auf. doch die vorgeschlagenen Lösungen funktionierten nicht. Nach meiner Rückmeldung bekam ich vom selben, kompetenten Mitarbeiter (das ist heutzutage eine lobens- und erwähnenswerte Seltenheit !) eine Antwort: er hat meine Installation nachgestellt, den Fehler gefunden und mir innerhalb weniger Stunden eine funktionierende Lösung geschickt.
Ich war vorher bei der Konkurrenz, dort war das alles ganz anders.
Aufgrund dieser positiven Support-Erfahrung kann ich hide.me VPN wärmstens weiterempfehlen: hier ist der Kunde noch König und wird persönlich betreut. BRAVO!

gessien2021-07-08
★★★ Chrome Extension

Chrome Extension

Great Extension. Occasionally slower. ... Just answer me: Does free version keep any logs? What's the difference between free and premium, other than few server location? Answer me, I will rate highly...

Rezwan Haque2021-07-08
★★★★★ Trustpilot

The only VPN I know of that speeds up my connection

Having tried numerous VPN providers, I settled on hide.me as it's the only one I've come across so far that improves my 4G based Internet connection. Without the VPN, there's often a 10x speed difference between what I get on Ookla's speed test and what I actually get, e.g. Vimeo regularly gives the buffering circle even down at 720p, yet Ookla can give me a speed test over 100Mbps! Once I enable the VPN, the playing field levels, i.e. downloads are much faster and not only does Vimeo stream glitch free, but at 4K, which I haven't seen before with my Internet connection. The VPN also comes in handy for getting past geographic restrictions on streaming services.

The only issue I have with hide.me is it gives service not running errors when switching between user accounts on Windows. Their support was quick to respond, giving me steps to try. Although this issue remains even after reinstalling, it's minor - as long as I don't switch user on Windows, it doesn't give any other issue and connection is generally very stable.

Seán Byrne2021-05-07
Trustpilot

Charged twice but no refund

Hide me use a company to process their subscription fees called Paddle. This company charged me £59.99 twice for 1 years Hide me subscription. Paddle uses PayPal to take the money. PayPal said they wouldn't refund me the money.

I sent emails to Paddle and they just kept responding by saying I'd taken out a subscription and ignored the fact that they had charged me twice.

I had to contact my bank to get the refund. However, PayPal didn't like this and froze my account until I returned the refund.

Update: It took 2 months and multiple emails to get my refund. Paddle on behalf of Hide me finally authorised a refund after admitting a system error took two payments instead of one.

John2020-12-24
App Store

It isn’t a VPN in free version

I got the free version cuz I’m broke and I wanna watch a show on Netflix that’s not in my country so I got this vpn free version and in free version it’s only lets u select one country and that your own country I live in Pakistan and it only lets me connect the vpn to Pakistan so of course my show isn’t gonna pop up if I’m connected to the same country please let free version have atleast one more country like Australia or something please

BurningDestroyer2020-10-31
Chrome Extension

Chrome Extension

This extension doesn't work. In a video on YouTube they suggested to use Hide.Me to use Roblox in Jordan and UAE, the website didn't have apple computer only iPad and iPhone so i clicked on chrome since i use it. I went on the Roblox website with the extension enabled and nothing changed from before so i disabled it and re-enabled the extension but the same problem. Do not use this extension it doesn't work, people!!!!!

Julia-Rose Tansley2019-08-24
★★★ Google Play

Google Play

用了好几年的赛风,终于在19年6月凉了。最近换了好几款vpn,只有这个和Proton能用。不过这个每月2GB限流有点少,而且不是每次都能连上。

Google 用户2019-06-24
★★ App Store

Application bug makes a SYSTEM WIFI ERROR

Attention, administration! After a finish of a trial time, application says that I have to buy a paid subscription. After that I close the application and see that my wifi connection doesn't work! I made a reboot, Wifi still doesn't work. After that I made a system network abort. Wifi still didn't work. In cellular settings I saw that phone try to reconnect to vpn all the time. VPN button all time switches from On to Off and manual turning off doesn't work.after that I understand that this reconnection doesn't give the phone wifi work normally. I deleted this Hide me vpn application, try to reconnect to wifi and it normally start to work. I repeated this alghoritm twice and all was the same. Please, fix it!!! Iphone Xs ios 12.1.4!

Pelik932019-06-23
App Store

Please Don't Fix Something if it's Not Broken

Maybe there were some good fixes "under the hood", but the new, lackluster interface is not at all easy to visually work with as the previous one. For example, the flag icon representing the current connection is now gone, and is replaced by the city name in the country where the server is located. Unless you know the names of small German villages, how is the user supposed to quickly and easily know that "Herten" means you're connected in Germany? No flag and no country name means now IT IS BROKEN because in many cases users will have to click all kinds of things to get the relevant info rather than just by looking at the screen. Thank you so much for that step backwards. The connection animation in the previous version was also a quick and easy way to confirm the connection. That simple, elegant and easy functionality is also gone, replaced by a static screen that requires a few moments to look around for written information confirming the connection. The smart thing to have done would have been to keep the previous interface and "enhance" it with all of text info that has replaced it.

By the way, what are all the "new" features mentioned in your less than informative update text. How about some details?

Disappointed Hide.Me User2018-09-16
★★★★★ App Store

hide.me VPN - The fastest VPN I have ever used.

To begin, if you are ever going to get a VPN for any reason, get hide.me. This service is really fast and I mean really fast. On my broadband, I was able to get 340 mbps down and 20 mbps up, which is the maximum speed that my ISP provides. In theory you could get gigabit speeds due to the high end infrastructure hide.me uses. However, if you are going to subscribe to this service, subscribe to the premium plan that is available on their website. With the mobile plan, you only have 1 connection and can not be used on a PC. However, with the premium plan you can get 5 simultaneous connections, unlimited data transfer, unlimited bandwidth and PORT FORWARDING. This is the only service I have seen that supports this feature. Subscribe on the hide.me website instead of on iTunes. I could not be anymore happy with it. Strongly recommended to people with very fast internet connections (above 100-200 mbps).

SeanDaGamer12342018-02-04
★★★ App Store

Versatility

In-app settings does not allow you to choose vpn protocol, To get past my colleges domain firewalls I have to use IPsec, not IKEv2, but the app doesn’t let you manually switch protocols. Instead I have to register on the desktop web-site to do so.

But...Nothing.2017-12-01
★★★★★ Trustpilot

Brilliant VPN, Excellent email support

This VPN company is really brilliant, I bought a years contract for 5 devices with unlimited data usage and I wanted to let everyone know how delighted I am with it. (hide.me) is their website.

I am using 2 servers one in Canada and one in Netherlands, both of which are famous for great infrastructure and very liberal file sharing laws (not that we would engage in such things)

My speed if anything seems faster than I was getting from my ISP. The bandwidth is fine too.

I had one or two issues with setting up, but on reflection this was my fault. The easy set up guides are great (but you do need to read and follow them)

I had occasion to email them for help and was answered very quickly by a guy we'll call "M", one or two short emails later and all 5 devices running great.

I highly recommend this company, there are some out there who don't offer all the benefits these do, so be careful, read the small print, or just sign up with Hide.me

Brian

Updated 20/10/2016

Still delighted with this company, so much so that i have just bought a lifetime VPN subscription with them. In my opinion they can't be beaten.

Brian Wood2014-08-06

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